Insurance Claims Solutions and Compliance Expert Services Driven by Technology

As the industry’s most trusted partner, Allied Universal® Compliance and Investigations sets the benchmark for excellence in claims processing, assessing and validation. We are proud of our hard-earned legacy of positive market disruption, achieved through a culture of forward thinking and a determination to make a real difference.

Formerly The Cotswold Group, investigating for insurers across the UK since 1990.

Pioneering Innovation

We consistently challenge the status quo. From establishing a fully employed model of subject matter experts to pioneering technology for remote interviewing, digital evidence and ANPR, we lead the industry forward.
Expertise-Led, Technology-Powered

Our services are delivered by seasoned industry experts and fuelled by market-leading technology, ensuring unparalleled accuracy, efficiency and security.
Data-Driven Decisions

We empower your team with high-fidelity proprietary data. Our sophisticated intelligence solutions focus on proactive risk identification and cost-effective delivery, helping your teams spot emerging trends and make informed decisions.
Global Scale, Local Expertise

Combining international reach with deep-rooted local insight, we work collaboratively with your team to provide a robust foundation for every decision. Our mission is simple: to deliver superior outcomes through a blend of global best practices and cross-market perspectives.

Best people, best data, best technology

Best People

Guided by a unified mission and a steadfast commitment to claims excellence, our fully employed team is the cornerstone of our success. By relying on our own global industry experts rather than outsourced providers, we maintain rigorous standards for training and technical development. This in-house expertise allows us to deliver intelligent, comprehensive solutions across liability, indemnity and fraud programmes, ensuring total data integrity and brand protection whilst driving significant cost mitigation and long-term strategic value.
Meet the experts
Best Data

Intelligence is the foundation of our claims solutions. We go beyond traditional investigations by proactively identifying evolving fraud patterns before they impact your bottom line. By seamlessly sharing intelligence across all lines of business, we don’t just identify fraudulent associations – we systematically dismantle them, accelerating resolutions and driving competitive resilience.
Intelligence
Best Technology

We leverage continuous technical innovation to future-proof your operations. Rather than reacting to market shifts, we lead the industry forward, securing a distinct competitive advantage for our partners. By integrating advanced digital and automated solutions, we optimise the entire claim lifecycle. This proactive approach reduces indemnity spend and environmental impact whilst streamlining the customer journey, ensuring superior outcomes across fraud detection, liability assessment and final claims settlement.
Our technology

Specialist Insurance Claims Solutions

Our dedicated specialists provide your teams with the clarity needed to make informed decisions, protect your customers and safeguard your indemnity spend. By applying a rigorous, intelligence-led framework, we resolve even the most complex claims with absolute confidence.

Comprehensive Coverage

Expert handling of general investigations, employers and public liability, motor and surveillance.
Global Scale, Local Expertise

A formidable network of over 3,000 investigative resources spanning 90 countries.
Smarter Adjudication

Sophisticated research and database solutions ensure risk-based data drives faster, more accurate results.

Custom Solutions Designed to Meet Client Needs

Liability

Using a strictly in-house model, we provide advanced commercial and casualty solutions that determine liability with absolute precision. By integrating expert investigators with innovative technology, our framework accelerates decision cycles and ensures every enquiry meets rigorous, court-compliant standards. We streamline adjudication within procedural timescales whilst safeguarding the customer journey. Through our full delegated authority service for quantum management, we facilitate smarter settlement decisions and proactively identify policyholder risks to enhance your future policy strategies.
Indemnity

Adopting an intelligence-led approach to indemnity, we provide a comprehensive cost-mitigation framework designed to reduce total indemnity spend. Our model prioritises active claim resolution over traditional adjusting to identify risk and hidden exposures across the entire policy lifecycle. By synchronising rigorous policy reviews with proactive detection strategies, we ensure cover chains remain intact whilst accelerating the path to fair and prompt settlements. This strategic focus enables superior control over fee spend and indemnity outcomes, reinforcing your operational integrity.
Validation

Driven by specialist experts and enhanced by advanced intelligence and technology, our robust validation services deliver unparalleled precision in risk identification. Our expert-led approach seamlessly integrates proprietary data, ensuring we protect your indemnity spend whilst significantly improving the claims journey for genuine policyholders. Ultimately, every instruction yields court-compliant evidence, providing a definitive foundation for secure recovery and settlement decisions.
Technology

Our reputation for positive market disruption stems from our dedicated in-house technology and innovation team. We provide a sophisticated technology suite designed to efficiently identify risk across every data point without interrupting the customer journey. By proactively horizon scanning, we identify genuine industry challenges and solve them through advanced digital capabilities. Blending your operational needs with our specialist expertise, we deliver a powerful technology suite that reduces claim lifecycles and drives precision whilst safeguarding a frictionless customer journey.